FAQ's

Frequently Asked Questions (FAQ)

American Company — Where Strength Meets Style, and Tradition Meets Innovation

Welcome to the official FAQ page for American Company, a globally-minded brand with dual operational hubs in the United States and Italy. We’re proud to create purpose-driven products that balance craftsmanship, performance, and design. Below you'll find answers to some of the most common questions about our collections, product origins, policies, and services.

🔹 COMPANY & BRAND

Q: What is American Company and what makes it unique?
American Company is a cross-continental brand with two specialized divisions:

  • Our U.S. Division, led by a U.S. military veteran, focuses on performance supplements, gym apparel, and athletic streetwear under the War Ecstasy line.

  • Our Italian Division, based in Milan, produces premium fashion (Cavalieri), artisan epoxy resin tables, and original art.
    We are committed to quality, style, and purpose across every product we offer — with nearly all items designed, developed, and manufactured in-house.

Q: Where are your products made?
Most products are developed and produced through our U.S. and Italian operations. In some cases, we partner with select, vetted manufacturers who meet our standards for quality and ethics. All final products are inspected and approved by our internal teams.

🔹 COLLECTIONS OVERVIEW

Q: What is the Cavalieri Collection?
Cavalieri is our Milan-based fashion line featuring tailored pieces that combine minimalist Italian design with elevated streetwear. This collection embodies sophistication, balance, and global style.

Q: What is War Ecstasy?
War Ecstasy is our U.S.-based performance division focused on rugged gym apparel and supplements. Inspired by military discipline and athletic drive, it’s built for those who train with purpose.

Q: What does the art department offer?
Our Art Department (Italian Division) offers original canvas works, prints, mixed media, and custom commissions. Each piece is created in Milan and reflects the refined artistic vision of our in-house designers.

Q: What are epoxy tables?
Our custom epoxy resin tables are handmade in Italy using live-edge wood and premium resin. Each piece is one-of-a-kind and created to serve as both functional furniture and sculptural art.

🔹 SHIPPING & FULFILLMENT

Q: Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary based on location and product type.

Q: How long will it take to receive my order?

  • U.S. Orders: 3–7 business days (standard items)

  • International Orders: 7–21 business days

  • Custom Products (tables/art): Lead times vary and will be communicated at the time of order.

🔹 RETURNS & EXCHANGES (Effective May 15, 2025)

Cavalieri & War Ecstasy Clothing

Q: Can I return clothing?
Yes, returns are accepted within 30 calendar days of delivery if the item is:

  • Unworn and unwashed

  • In original packaging with tags attached

  • Returned at the customer’s expense

Approved returns are refunded to the original payment method after inspection.

Supplements (War Ecstasy Performance Line)

Q: Can I return supplements?
Yes, within 30 calendar days, only if unopened and sealed in original packaging. Return shipping is the customer’s responsibility.

Epoxy Tables

Q: Can I return an epoxy table?
Due to their handcrafted nature, epoxy tables are non-returnable unless damaged in transit.

  • Damage must be reported within 48 hours of delivery

  • Photo documentation is required

  • If approved, we offer a 50% store credit (valid indefinitely)

  • Customers must arrange and pay for secure return shipping

Original Artworks

Q: Can I return artwork?
All art pieces (originals, prints, framed works) are final sale and non-refundable, due to their one-of-a-kind nature and the protective packaging used during shipment.

General Return Policy Notes

  • All returns must be pre-authorized

  • Unauthorized returns may be refused or sent back at the customer’s expense

  • Refunds are processed within 5–10 business days of receipt and inspection

  • Store credit for epoxy returns is non-transferable

For return assistance, contact:
📧 Customer Support: Americoac.usa@gmail.com

🔹 PRODUCT ORIGIN & QUALITY

Q: Are all products made in the U.S. or Italy?
Yes, the vast majority of our products are developed in-house by our U.S. and Italian teams. On occasion, we may work with third-party partners who uphold our values and rigorous quality standards. Every item, regardless of origin, is vetted and approved by American Company before release.

Q: How do you ensure product quality?
Every product undergoes a multi-step quality assurance process. Whether it’s gym apparel, supplements, art, or custom furniture, our internal teams verify design integrity, material standards, and performance before it reaches you.

🔹 CUSTOMER SERVICE

Q: How do I get in touch with American Company?
We’re here to help. Reach out with any product questions, returns, or custom inquiries.
📧 Email: Americoac.usa@gmail.com
📍 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

Thank you for choosing American Company — where every product tells a story of resilience, artistry, and purpose.